PRIVACY POLICY
This Privacy Policy outlines how the MindLab Health Chatbot collects, uses, and protects your information when you interact with it.
Information We Collect: When you interact with the MindLab Health Chatbot, we may collect the following types of information:
Conversation Data: The text of your messages to and from the chatbot. This data is used to understand your queries and provide relevant responses.
Technical Data: Information about your interaction with the chatbot, such as timestamps, the platform you are using (e.g., Facebook Messenger, Instagram Direct Message), and any errors encountered.
De-identified Information: As part of our data processing, any personally identifiable information (PII) such as names, phone numbers, email addresses, and specific URLs are de-identified and replaced with generic placeholders (e.g., [PERSON_NAME], [PHONE_NUMBER], [EMAIL_ADDRESS], [URL]).
How We Use Your Information: The information collected is used solely for the following purposes:
To Provide Chatbot Services: To understand your questions and provide accurate and relevant information about MindLab Health's programs, services, and health guidelines.
To Improve Chatbot Performance: De-identified conversation data may be used to analyze interaction patterns, identify common queries, and improve the accuracy and effectiveness of the chatbot's responses.
For Internal Analytics: To understand user engagement and optimize our services.
Data Sharing and Disclosure:
No Sharing of PII: We do not share any personally identifiable information collected through the chatbot with third parties.
De-identified Data: De-identified and aggregated conversation data may be used for internal research and development to enhance our AI models and services.
Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Retention: Conversation data, including de-identified information, is retained for a period necessary to fulfill the purposes outlined in this policy, typically for [Specify duration, e.g., "12 months" or "as long as necessary for service improvement and compliance"].
Your Choices and Rights:
Access and Deletion: As the chatbot primarily handles de-identified data, direct personal data access or deletion requests related to chatbot conversations are limited. For any concerns about personal data shared outside the chatbot (e.g., via Google Forms), please refer to MindLab Health's main Privacy Policy or contact a human representative.
Discontinue Use: You can stop interacting with the chatbot at any time.
Security: We implement reasonable technical and organizational measures to protect the information collected through the chatbot against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the chatbot interface or on our website.
Contact Us: If you have any questions about this Privacy Policy or our data practices, please contact us through our official MindLab Health channels or by filling out our Google registration form to connect with a human representative.
